1. Acceptance of the conditions
The present general terms and conditions of sale govern the contractual relations between Pollen Robotics and its customers. The customer acknowledges having read, at the time of placing the order, the general sales conditions attached to the quotation and expressly declares to accept them without reservation. In the absence of special conditions of sale, these conditions shall prevail over any other provision appearing in any other document.
2. Products and conformity
The products are sold as new. Pollen Robotics undertakes to ensure that the product delivered complies as closely as possible with the description on the product presentation page and the associated documentation, particularly in terms of technical specifications (https://docs.pollen-robotics.com/) The visuals displayed on these documents are not contractual. All orders placed with Pollen Robotics are intended for use solely by the customer. Customers or recipients of the products shall refrain from any partial or total resale of the products, unless they have signed a distribution contract with Pollen Robotics.
3. Availability
Shipments take place throughout the year according to the date of arrival of orders, subject to technical possibilities, weather conditions and conditions related to public health crisis within the limits of the component stocks available on the market.
4. Order
The order of Pollen Robotics products is considered as validated upon receipt by electronic or postal mail of the estimate duly dated and signed. Pollen Robotics reserves the right to cancel any order from a customer in case of suspicion of fraud.
The information given by the buyer when taking the order is binding on the latter. In case of error or incomplete information in the wording of the addressee’s details, Pollen Robotics cannot be held responsible for the impossibility to make the delivery within the delays indicated at the time of the order.
In the case of litigation in progress and out of payment – such as late delivery, quality of the delivered product, the company Pollen Robotics can be brought to revise with the customer the conditions of the treatment of a new order.
By returning the signed quotation, which is valid for validation of the order, you declare that you accept these General Terms and Conditions of Sale in full and without reserve, as well as the terms of payment appearing on the quotation. Any arrangement or special clause of the customer that does not comply with these General Terms and Conditions of Sale shall only be binding for the company Pollen Robotics if it has been accepted by the customer in writing.
5. Invoicing and Payment
According to the terms of payment indicated on the quotation, the customer undertakes to pay for the order in two instalments: 50% when the order is placed and 50% once the product has been received by the customer. The first invoice is sent by e-mail. The balance invoice is sent either by post with the products delivered to the address you will have specified when ordering and mentions only the items delivered, or by e-mail. If the delivery is made in several times, you will have several balance invoices for the same order. The customer must comply with the terms of payment in order to send us the payment.
6. Method of Payment
Payments are made exclusively by bank transfer to the account of the company Pollen Robotics, whose details are specified on the invoices. Pollen Robotics reserves the right to modify the terms of payment depending on the customer.
7. Shipping and delivery
After signature of the quotation, Pollen Robotics company commits to ship the product within 30 days from receipt of the first part of the payment.
The information given by the buyer, at the time of order taking, is binding on the buyer: in case of error in the wording of the addressee’s details, the seller cannot be held responsible for the impossibility to deliver the product, or for any additional delays caused. The Pollen Robotics company would then be entitled to require the payment of a sum corresponding to the expenses generated by a second expedition.
The delivery is considered to have been made after the product has been handed over to the advertised recipient or to any other person authorised to receive it in his place, the recipient’s signature being proof of this.
No refusal of shipment is admitted for advance or late delivery, as long as the delivery takes place within 4 weeks before or after the desired delivery date (excluding postal delays); and under the condition of not compromising the recovery of the article. In accordance with the consumer code and in the absence of special delivery conditions validated by both parties, Pollen Robotics is responsible for the proper delivery of the products and generally responsible for the proper execution of the contract.
Thus, except in case of force majeure, the customer will not have to prove the fault of other parties in case of poor execution of the contract. War, riots, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from its obligation to deliver. It is the responsibility of the customer to systematically check the condition of the package on arrival.
In case of damaged package, the customer must notify the carrier at the time of delivery, by mentioning reserves, or by refusing to accept the goods. The fact that the customer does not make any reservations at the time of delivery relieves the seller of any responsibility for the external condition of the product or its packaging. Packaging costs are included in the product prices. Transport costs are not included in the quotation and are to be covered by the customer. By default, the INCOTERM chosen is EXW.