1. Acceptance of the conditions
The present general terms and conditions of sale govern the contractual relations between Pollen Robotics and its customers. The customer acknowledges having read, at the time of placing the order, the general sales conditions attached to the quotation and expressly declares to accept them without reservation. In the absence of special conditions of sale, these conditions shall prevail over any other provision appearing in any other document.
2. Products and conformity
The products are sold as new. Pollen Robotics undertakes to ensure that the product delivered complies as closely as possible with the description on the product presentation page and the associated documentation, particularly in terms of technical specifications. The visuals displayed on these documents are not contractual. All orders placed with Pollen Robotics are intended for use by the customer. Customers or recipients of the products shall refrain from any partial or total resale of the products, unless they have signed a distribution contract with Pollen Robotics.
Shipments take place throughout the year according to the date of arrival of orders, subject to technical possibilities and weather conditions within the limits of the component stocks available on the market.
The order of Pollen Robotics products is considered as validated upon receipt by electronic or postal mail of the estimate duly dated and signed. Pollen Robotics reserves the right to cancel any order from a customer in case of suspicion of fraud.
The information given by the buyer when taking the order is binding on the latter. In case of error or incomplete information in the wording of the addressee’s details, Pollen Robotics cannot be held responsible for the impossibility to make the delivery within the delays indicated at the time of the order.
In the case of litigation in progress and out of payment - such as late delivery, quality of the delivered product, the company Pollen Robotics can be brought to revise with the customer the conditions of the treatment of a new order.
By returning the signed quotation, which is valid for validation of the order, you declare that you accept these General Terms and Conditions of Sale in full and without reserve, as well as the terms of payment appearing on the quotation. Any arrangement or special clause of the customer that does not comply with these General Terms and Conditions of Sale shall only be binding for the company Pollen Robotics if it has been accepted by the customer in writing.
5. Invoicing and Payment
According to the terms of payment indicated on the quotation, the customer undertakes to pay for the order in two instalments: 30% when the order is placed and 70% once the product has been received by the customer. The first invoice is sent by e-mail. The balance invoice is sent either by post with the products delivered to the address you will have specified when ordering and mentions only the items delivered, or by e-mail. If the delivery is made in several times, you will have several balance invoices for the same order. The customer must comply with the terms of payment in order to send us the payment.
6. Method of Payment
Payments are made exclusively by bank transfer to the account of the company Pollen Robotics, whose details are specified on the invoices. Pollen Robotics reserves the right to modify the terms of payment depending on the customer.
7. Shipping and delivery
After signature of the quotation, Pollen Robotics company commits itself to ship the product within 30 days from receipt of the first part of the payment.
The information given by the buyer, at the time of order taking, is binding on the buyer: in case of error in the wording of the addressee’s details, the seller cannot be held responsible for the impossibility to deliver the product, or for any additional delays caused. The Pollen Robotics company would then be entitled to require the payment of a sum corresponding to the expenses generated by a second expedition.
The delivery is considered to have been made after the product has been handed over to the advertised recipient or to any other person authorised to receive it in his place, the recipient’s signature being proof of this.
No refusal of shipment is admitted for advance or late delivery, as long as the delivery takes place within 4 weeks before or after the desired delivery date (excluding postal delays); and under the condition of not compromising the recovery of the article. In accordance with the consumer code and in the absence of special delivery conditions validated by both parties, Pollen Robotics is responsible for the proper delivery of the products and generally responsible for the proper execution of the contract.
Thus, except in case of force majeure, the customer will not have to prove the fault of other parties in case of poor execution of the contract. War, riots, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from its obligation to deliver. It is the responsibility of the customer to systematically check the condition of the package on arrival.
In case of damaged package, the customer must notify the carrier at the time of delivery, by mentioning reserves, or by refusing to accept the goods. The fact that the customer does not make any reservations at the time of delivery relieves the seller of any responsibility for the external condition of the product or its packaging.
Transport and packaging costs are calculated according to the destination and the packaging. They are included in the quotation. By default, the INCOTERM chosen is EXW.
8. Cancellation, Modification, Revocation
8.1. Cancellation before delivery
The customer’s signature on the quotation shall be deemed to be binding on the order. However, for any request to cancel or modify an order before it is shipped, please contact Pollen Robotics at +33 (0) 5 40 24 55 96.
8.2. Right of withdrawal
In accordance with the Consumer Code, the customer has 14 days (from receipt of the articles, with tracking provided by the carrier as proof) to exercise his right of withdrawal, without the need for justification. In the event of exchange or refund, it is advisable to return the new articles, intact and in their original packaging, accompanied by all possible accessories, instructions and documentation to the following address:
Pollen Robotics 49 rue Borie 33000 Bordeaux FRANCE
In case of exercise of the right of withdrawal, Pollen Robotics is obliged to reimburse the sums paid by the customer. In the case where the customer has chosen an express delivery method for the initial shipment of the products, the reimbursement of the shipping costs will be limited to the amount of the least expensive shipping costs for the chosen delivery zone. The transport costs related to the return of the goods shall be borne by the customer.
The refund is due within a maximum of 14 days following receipt of the items, in the aforementioned condition. The refund is made via the same payment method used at the time of purchase. This right of withdrawal does not apply to companies.
The price is expressed by default in euros. Depending on the customer’s geographical area, the price may be displayed with or without taxes. This information is specified by the presence of the mention “TTC” (all taxes included) or “HT” (excluding taxes) next to the selling price on the product page.
The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for metropolitan France and EU member countries (*). This price includes the price of the products, handling, packaging and conservation of the products, transport and commissioning costs. This price does not include any duties and taxes applicable to a delivery in the DOM-TOM or in a non-EU member country.
These rights and taxes will be due by the customer, and can in no case be the subject of a assumption of responsibility by Pollen Robotics. The customer undertakes to pay all taxes due on the import of products, customs duties, value added tax, and any other taxes due under the laws of the country or territory of receipt of the order. Pollen Robotics disclaims any legal responsibility if the payment of taxes was not made by the customer.
The company Pollen Robotics reserves the right to modify its prices at any time but the products will be invoiced on the basis of the tariffs in force at the time of the recording of the orders subject to availability at this date and their effective payment.
The Pollen Robotics company can propose to its customers punctual promotions. The promotions are proposed on fixed dates and on limited stocks.
The products remain the property of the company Pollen Robotics until the complete collection of the price by Pollen Robotics.
(*) Professional customers who have communicated their valid intra-community VAT number issued by a member state of the European Community, and requesting a delivery in this same country, are not liable for French VAT.
10. Liability & Litigation
The products offered are in conformity with the French legislation in force. Despite all its vigilance, the Pollen Robotics company cannot be held responsible for the erroneous display of prices on the website. Only the prices communicated in the quotation are contractual.
Pollen Robotics cannot be held responsible for the non-performance of the contract in case of unforeseeable and insurmountable event of a third party to the contract (disruption, total or partial strike of postal services and / or means of transport, flood, natural disaster …) or fault of the customer. The company Pollen Robotics cannot be held responsible for any indirect damage that could occur because of the purchase of the products.
This contract is subject to French law. The language of this contract is the French language.
Pollen Robotics cannot be held responsible for damages of any kind, whether material, immaterial or corporal, which could result from a malfunction or misuse of the products marketed.
In case of difficulties in the application of the present contract, the buyer has the possibility, before any legal action, to seek an amicable solution notably with the help of: a professional association of the branch, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the “short period” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situation. In case of dispute, the customer will address in priority to Pollen Robotics to obtain an amicable solution.
11. Warranty and after-sales service
The products delivered benefit from a guarantee period as indicated on the quotation, starting from the delivery of the product. Any proven defect in use or handling of the product will result in the cancellation of the guarantee. In case of malfunction(s), the customer may request the exchange or replacement of the product. However, Pollen Robotics is not obliged to replace the product, when repair is possible.
In the case of a technical product, the customer shall take particular care to check the correct operation of the delivered device and to read the documents provided relating to the product. In addition, the customer will be able to benefit from online assistance to characterize operating problems and possible solutions. In any case, Pollen Robotics cannot be held responsible for malfunctions or damage caused by use that does not comply with the instructions for use (https://pollen-robotics.github.io/reachy-docs/) or failure to comply with the regulatory and legislative provisions in force in the country of receipt.
The seller is liable for defects in conformity of the good sold under the conditions of articles L. 211-4 and following of the Consumer Code and for hidden defects of the good under the conditions of articles 1641 and following of the Civil Code.